Gas transportation and regulation

The business continues to offer its unique expertise to those companies in the energy industry, at home and abroad, needing strategic and commercial advice to understand and exploit the marketplace for gas purchase, allocation, supply and transportation.

We can also help regulatory authorities seeking to liberalise industries or manage regulation effectively, and those increasingly facing the challenge of regulating emergent or established markets in a way that promotes competition whilst protecting the wider public interest.

But we are also now able to offer a wider range of support across industries and disciplines.

Finanical services quality assurance and complaints handling

If you're a financial services organisation seeking to improve your complaints handling and relationship with the regulator and the Financial Ombudsman Service we have the expert knowledge to help you. Whether you have operational or cultural challenges we're able to offer support and expertise to help overcome them.

We're especially conscious of the challenges of pricing methodology within the insurance industry. Regulatory direction on the issue of fairness presents unique strategic challenges which go to the very heart of the business models that some have relied on for several years.

We can help you. From an operational or "fairness" audit of your current complaints handling systems and improving quaity assurance, to helping you with compliance challenges. From case-by-case advice and thematic help, to supporting your strategic reviews.

Leadership insight and support

But while we can provide niche expertise in areas such as those described above, with a wide range of experience at Director level we can also provide leadership, insight and support on wider operational issues; including transformation activity and improving your quality assurance and management systems. Or if you're simply looking for a different pair of eyes to be a "critical friend" during times of change then we're able to help.

Our approach is honest and pragmatic. We don't aim to be a large consultancy with "off-the-shelf" solutions to every business challenge. We aren't in the business of large scale, high cost, contracts which mobilise large numbers of associates of varying experience. Our aim is to provide a professional yet personal service to work closely with clients to develop and share trust and insight. Any associates we do use will be selected carefully for the task.

Ultimately, we care about principles of regulatory compliance and effective service delivery and want to work with you to drive positive outcomes. But we also seek to challenge, "speaking truth to power" where necessary and promoting authentic leadership to help you find the right path for you, your customers and stakeholders.

Brian and John Withington
Directors